Returns policy.
Last Updated: September 16, 2026
Body jewelry is worn in a healing or healed piercing, so returns work differently here than for most products. We do not accept returns because an item was not wanted after all. Nothing in the shop comes back for a change of mind. Jewelry and aftercare go further still: once an order has left us, those items cannot be returned or exchanged for any reason other than a fault.
This does not apply when something is our fault. If an item reaches you damaged, defective, or is not what you ordered, we will put it right. See below.
It forms part of our Terms of Service. For delivery times and rates, see our Shipping Policy.
Jewelry and Aftercare Are Final Sale
Once an order has been collected or handed to a carrier, we cannot accept a return or exchange on:
- Body jewelry and pierced jewelry of any kind.
- Earrings and any item worn in a piercing.
- Aftercare products, sprays, and solutions.
This applies whether or not the packaging has been opened. Once these items are out of our hands we have no way to verify how they were stored or handled, and reselling jewelry that may have been in contact with a piercing is a genuine infection risk. It is not a matter of preference. We will not do it.
Please choose carefully. We would much rather answer your questions before you order than have you stuck with a piece that is not right. Message us and we will help you get the size, gauge, and material right the first time.
Final sale does not cover our mistakes. If an item arrives damaged, defective, or is not what you ordered, it is always put right. See below.
What Can Be Returned
We accept returns where something has gone wrong on our side:
- Items that arrive damaged or defective, any item, always.
- Items that are not what you ordered, any item, always.
We do not accept returns for a change of mind. That applies to every category, merchandise and accessories included. If an item simply turned out not to be what you wanted, we cannot take it back. Please ask us anything you are unsure of before ordering.
Report a problem within 14 days of delivery. After that we can still help where an item is faulty and the fault could not reasonably have been discovered sooner.
Items must be returned with their original packaging and any included documentation.
How to Request a Return
Open a request from the Returns section of your account. You will be asked to choose the order, the item, and a reason.
The reasons you can select are:
- Wrong Item Received
- Damaged Item
- Defective Item
- Other
Returns can only be opened against an order that has been delivered. Once submitted, your request is given a reference number and we will contact you with next steps. Please do not send anything back before we have replied.
Every reason on that list describes something going wrong on our side, because that is the only ground on which we accept a return. There is no change-of-mind option, on any item.
If you would rather not use your account, contact us with your order number and we will start the return for you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photographs of the item and its packaging.
We will replace the item or refund it in full, including any shipping you paid. You will not be asked to cover return postage.
Final sale does not apply here. This covers jewelry and aftercare as much as anything else. Where we have sent you the wrong thing, or something that arrived broken or faulty, putting it right is our responsibility.
Return Shipping Costs
Where an item is damaged, defective, or incorrect, we cover the cost of returning it.
That is the only case in which anything is returned, so return postage is never something you have to cover. We do not accept change-of-mind returns, so the question of who pays for one does not arise.
No restocking fee applies.
Refunds
Once we have received and inspected the returned item, we will let you know whether the refund has been approved.
Approved refunds are issued to the original payment method within 5 to 10 business days. How quickly it appears on your statement is up to your bank or card issuer.
Orders paid by cash on delivery are refunded by an alternative method agreed with you.
Exchanges
We do not offer exchanges for a change of mind on anything we sell, including exchanges for a different size, gauge, style, or colour. For jewelry and aftercare this is absolute, for the hygiene reasons set out above.
If you are unsure of your size before ordering, please read our sizing guide or message us. We would much rather help you order the right piece than have you stuck with the wrong one.
Where an item is faulty, we will exchange it for the same item wherever stock allows.
Cancelling an Order
You may cancel an order for a full refund at any point before it has been dispatched. Contact us as soon as possible.
Once an order has been handed to the carrier it can no longer be cancelled, and this policy applies instead.
Allergies and Reactions
If you experience irritation, infection, or an allergic reaction, stop wearing the item immediately and consult a qualified healthcare professional.
A reaction to a material is not a fault in the item, so worn jewelry cannot be returned on those grounds. Our sizing guide sets out which materials are safe for fresh piercings. If you have known metal sensitivities, please ask us before ordering.
Need Help With a Return?
If something has arrived damaged or incorrect, or you are not sure whether your item can be returned, please contact us and we will sort it out.